Scheduling a Ride

Call (205) 325-8787 or (877) 826-7876 Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. You may leave a voicemail message if calling after hours or on weekends.

Reservations can be made a maximum of 14 days in advance. Reservations for next day service MUST be made by 11:00 a.m. Same day service is not provided and all reservations are based on availability.

You will need to have the following information ready when you call:

  • First and last name of rider
  • Date of trip
  • Address and phone number of pick-up location
  • Address and phone number of drop-off location
  • Requested arrival time/appointment time
  • Requested return time, if return trip
  • Notify if you will be using a wheelchair and/or traveling with a personal care attendant, companion, or service animal

Occasionally a dispatcher may ask you to change your requested appointment date and/or time in order to accommodate your request.

NOTE: Personal trips cannot be made in conjunctions with agency trips.

Cancelling a Reservation

You must call (205) 325-8787 or (877) 826-7876 two hours before your scheduled pick-up time to cancel a trip.