Clastran Services

Scheduling A Trip

Call (205) 325-8787

Reservations for next day service must be made by 11:00 AM.

Riders must have: full name, date of trip, location, one-way or roundtrip.

Cancellations/No Shows

Call (205) 325-8787

To cancel a trip, call at least two hours before scheduled pick-up time. ClasTran considers a “No Show”, when a customer does not board within 5 minutes of scheduled pick-up time or calling after the two hour period of a pick-up.

Pick-up and Drop-Off

There is a 30 minute window (15 minutes before and 15 minutes after the scheduled pick-up time)

Drivers are required to wait 5 minutes after scheduled pick-up.

Contact us after 30 minutes to report late pick-up at 205-325-8787

Note: Riders will not be considered a “No Show” if vehicle arrives earlier or later than 15 minutes of scheduled pick-up time.

Purchasing Tickets

Tickets can be purchased in person, by mail, or by phone.

In Person or By Phone:
Call (205) 325-8787 or visit our office location:
530 Beacon Parkway West, Suite 600
Birmingham, AL 35209

By Mail:
P.O. Box 10386
Birmingham, AL 35202

Ticket Payment: Money Order, Cash, Check, Visa* or MasterCard*

*A 3.5% service charge will be assessed on all credit card payments.

Note: Please order your tickets at least seven days prior to the date you plan to use them. Ticket orders are mailed the same day they are received; however, delivery times will vary. It is your responsibility to provide correct fare when you board the bus.

Transporting Children

  • Children twelve and over may travel alone
  • ADA Eligible
  • Must pay subsidized fare
  • Children serving as companion must pay subsidized fare

Transporting Mobility Device

  • Wheelchair accessible vehicles
  • Three-wheel scooters 48″ by 30″
  • Gross weight up to 600 lbs.

Disclaimer Regarding Scooters

According to ADA regulations, if an electric three wheel scooter meets the physical specifications of a common wheelchair as defined by the DOT’s ADA regulations, it must be treated as a common wheelchair.

However, please be aware that a rider’s safety cannot be guaranteed aboard ClasTran vehicles if riders choose to remain seated in the three wheel scooters during transport. ClasTran recommends and encourage all riders being transported in three-wheel vehicles to transfer to a seat where seatbelts can be safely used and passenger safety can be assured.

Life-Support Equipment

  • Respirator, portable oxygen and/or other life support equipment
  • Must not be in violation of laws/rules to transport hazardous materials
  • Must be small enough to fit in vehicles and be fully secured.

Animals

Only service animals are allowed, such as guide dogs.