Driver of the Month - September 2021

Both of our drivers of the month from August improved their already stellar numbers to lead the team once again. We're very proud of our drivers Darron Johnson and Monica Rios, our drivers of the month for September 2021!

Darron Johnson

Stats from July:

Trips performed: 394

On-time performance: 99%

Stats from August:

Trips performed: 441

On-time performance: 99%

Monica Rios

Stats from July:

Trips performed: 143

On-time performance: 92%

Stats from August:

Trips performed: 193

On-time performance: 96%

Driver of the Month - August 2021

We appreciate our drivers! Their courtesy, professionalism, and bravery is a huge part of what makes ClasTran a success, and that's been especially true throughout this pandemic. Covid-19 has been hard on everyone, but it has been especially difficult for essential workers, including drivers in the public transit industry. They kept going when everything else was shut down.

Our drivers put their lives and the lives of their families at risk during the pandemic to continue providing essential transportation for the elderly and disabled. They provided transportation to grocery stores during senior hours, medical appointments, critical dialysis treatments, and Covid-19 testing and vaccination sites. Because of them, we were able to deliver thousands of meals to homebound seniors during the pandemic. They even came in after hours to transport people to shelter and safety during the fire at the Highland Manor apartments.

Sadly, ClasTran lost one of its most beloved drivers, Randy Roberson, to Covid-19 in January 2021. Randy loved his job. He was a wonderful, caring, and brave soul with a great attitude and a passion to serve his community. He even volunteered to transport dialysis patients who had tested positive for Covid-19 to and from critical treatments. He will be sorely missed.

As a tribute to Randy's life and service, we are bringing back our Driver of the Month program to shine a light on our dedicated drivers who work so hard to make a difference in our communities and to ensure our continued success. Please join us in congratulating our drivers of the month for August 2021!

Darron Johnson

Stats last month:

Trips performed: 394

On-time performance: 99%

Words from our riders:

"Darron is great! He's a very polite man. He takes care of all of the seniors that ride his bus." — Virginia A.

Words from the driver:

"What I really enjoy about working at ClasTran is to interact with my coworkers and my passengers. I have a very small family and my mother is deceased, so for me to have a work family is everything. Before my mother left, she always told me to get in church and keep the Lord with me. So I did, and I'm glad I have that and more, because I'm blessed to have a family behind me with ClasTran." — Darron Johnson

Monica Rios

Stats last month:

Trips performed: 143

On-time performance: 92%

Words from our riders:

"Monica does a real good job every time."

— Anonymous

Words from the driver:

"I've been working with ClasTran going on a total of five years. I love what I do and the services I help to provide for the communities of Birmingham. It's a bonus that the people are just as nice." — Monica Rios

Darron and Monica, we thank you! Your hard work and dedication to providing the best customer service and rider experience is what keeps our buses going. Thanks to your service, ClasTran is able to meet the needs of so many who depend on us to provide reliable, affordable transportation service. Keep up the good work!

Say Goodbye to Paper Tickets

ClasTran has stopped issuing new paper tickets to riders, and drivers will no longer accept them after December 31, 2021. Riders may continue to use paper tickets until that date, or they can return their tickets to ClasTran in exchange for fare credits.

Introducing a New Way to Pay

Fare credits are the new, better way to pay. You can load funds on your account, and the one-way fare will be deducted automatically each time you board the bus. Now you don't have to keep up with cash, checks, or tickets to use our service. You literally have nothing to lose.

You have several options to load funds on your account. Call ClasTran at 205-325-8787 and press option 3 to pay using a credit or debit card. (Please note that a 3.5% convenience fee is applied to all credit/debit card transactions.) Mail a check or money order to our PO Box address. Or, visit our office location in 5 Points South to pay with cash, check, money order, or credit/debit card.

To use funds on your account, you only need to board the bus for your scheduled ride. The driver will apply the one-way fare to your balance for you. Upon request the driver can inform you of your current balance, and you may also call ClasTran for credit balance inquiries. We can also provide, upon request, a comprehensive report to show your trip and transaction history.

Of course, riders will still have the option of paying one-way fares directly to the driver each time they board the bus using cash (in exact change), check, or money order. Fare credits are just one more option that we're glad to offer to our riders for added convenience.

If you have any questions about using fare credits or the discontinuation of paper tickets, please contact our administrative office by phone at 205-325-8787 or email at info@clastran.com.