ADA Procedures

Requests for Reasonable Modifications

In accordance with the Americans with Disabilities Act (ADA) and directives from the Federal Transit Administration, ClasTran will make every effort, to the maximum extent feasible, to ensure that a person with a disability has access to, and benefits from, its services. ClasTran will make reasonable modifications to its policies, programs, and procedures applicable to its transportation services when necessary to avoid discrimination and ensure accessibility for people with disabilities.

To request reasonable modifications based on a disability please use the Reasonable Modification Request Form, or contact ClasTran for assistance.

ClasTran
Phone: 205-325-8787
TDD: 205-325-8129
www.clastran.com

You may be asked to complete a request form. ClasTran will review the request in accordance with its reasonable modification plan. ClasTran strives to respond, in writing, to each request within 15 calendar days.

All the information involved with this process will be kept confidential.

Accommodation of Mobility Devices

Consistent with Department of Transportation regulations, ClasTran will transport a mobility device with three or more wheels and its user so long as the lift can safely accommodate the size and weight of the mobility device and its user and there is space for the mobility device on the vehicle.

Americans with Disabilities Act Grievance Procedure

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits provided by ClasTran. ClasTran’s personnel policies govern employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

ClasTran
P.O. Box 10386
Birmingham, AL 35202
Phone: 205-325-8787
TDD: 205-325-8129

Within 15 calendar days after receipt of the complaint, ClasTran will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, ClasTran will respond in writing, and where appropriate, in format accessible to the complainant, such as large print or Braille. The response will explain the position of the Agency and offer options for substantive resolution of the complaint.

If the response by ClasTran does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the written response. Within 15 calendar days after receipt of the appeal, ClasTran will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, ClasTran will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints will be retained for at least 3 years