In order to appeal a decision for suspension, ClasTran must receive a written request to appeal. The operations manager will review the appeal and notify rider of the outcome by telephone or mail, within seven working days after receipt of the written request for appeal. Appeals must be forwarded to:
PO Box 10386
Birmingham, AL 35202
If the rider does not agree with the decision of the operations manager, the rider may request a review by ClasTran’s Contracts and Standards Committee.
Transportation will not be provided during the appeal process
If you would like to make a comment, suggestion, or complaint, please contact us Monday through Friday between 8:00 a.m. and 5:00 p.m.
Toll Free: 877-826-7876
U.S. Mail: PO Box 10386, Birmingham, AL 35202