Riders will be considered a no-show/late cancellation if:
- A trip is not cancelled at least two hours before the scheduled pick-up time
- The rider does not board the vehicle within five minutes of the pick-up time
- If the driver arrives at the destination address and the rider is not available or does not take the trip
Excessive cancellations and/or three no-shows within a rolling three month window may result in a 30-day suspension of service.