Every attempt is made to pick up as close to the scheduled time as possible. The vehicle may arrive from 15 minutes before your scheduled pick-up time to 15 minutes after your scheduled pick-up time. Please be ready at least 15 minutes before the scheduled pick-up time so the driver can stay on schedule. If the vehicle has not arrived by 15 minutes after your scheduled time, call ClasTran to report the situation and receive further assistance. Riders do not have to board the vehicle before/after the scheduled 30-minute pick-up window.
You should call ClasTran if you will be late. If you cannot be located within 5 minutes of scheduled pick-up, a dispatcher will attempt to call you. If you still cannot be located, the driver will be instructed to proceed with his/her schedule.