Suspension of Service

Causes for Suspension of Service

Misusing the system can result in suspension of service. The following misuses could lead to suspension. This list is not comprehensive.

  1. Excessive Cancellations, No-Shows, and/or Late Cancellations

Excessive cancellations, no-shows, and/or late cancellations delay the vehicle and deny opportunities for others to ride.

  1. Disruptive or Abusive Behavior

Disruptive or abusive behavior annoys and can endanger others. This behavior includes, but is not limited to:

  • Intimidation or threats of physical harm
  • Verbal abuse
  • Unlawful harassment, including unwelcome verbal, nonverbal, or physical behavior having sexual or racial connotations
  • Unauthorized use of vehicle equipment
  • Smoking on vehicles
  • Eating or drinking without medical necessity
  • Refusing to remain seated with seatbelts firmly secured
  • Defacing equipment

Refusing to comply with the requirements may result in permanent discontinua­tion of service.

Suspension Process

If a rider is reported or observed to be abusing the service in any way, including but not limited to those ways mentioned under Causes for Suspension of Service, ClasTran will contact the rider to investigate. If the rider’s behavior or use of the service is determined to be in violation of ClasTran operational and safety policies, the rider will receive a written notice of service suspension that explains the reason(s) for the suspen­sion.

Suspensions will not be imposed for circumstances that are beyond a rider’s control. Examples of situations not within the rider’s control are:

  • A sudden personal or weather emergency or traffic delay
  • Sudden or worsening illness
  • Late arrival of the ClasTran vehicle
  • A driver who does not provide appropriate assistance
  • Disruptive behavior caused by a disability

If the investigation reveals a rider’s disruptive behavior is due to a disability and beyond his/her control, service may not be suspended. However, ClasTran may require the rider to travel with a companion to help control his/her behavior and prevent harm to self or others. If a companion cannot help control the behavior and a safety or health hazard continues to exist, service may be discontinued.